Contact Us

Thank you for visiting Xplywi. We provide support for UK customers who need help with vehicle-specific dash cams, product compatibility, installation questions, order tracking, returns, exchanges, warranty support, and after-sales service.

Customer Support

For the fastest support, please contact us by email. Our support team will review your message and reply as soon as possible during business days.

You may send us an email at any time. Messages are reviewed during business days. Response times may be longer during weekends, public holidays, or high-volume periods.

What We Can Help With

Our customer support team can help UK customers with the following topics:

• Checking whether a dash cam is compatible with your vehicle
• Choosing the correct model or configuration
• Understanding front-only and front-and-rear recording options
• Checking whether a memory card is included in your selected configuration
• Understanding local WiFi app connection and Viidure app use
• Installation-related questions before or after purchase
• Order confirmation and order status
• Shipping and tracking support
• Return and exchange requests
• Warranty and after-sales support
• Product troubleshooting and basic technical assistance

Compatibility Check Before Purchase

Xplywi specialises in vehicle-specific dash cams. Because these products are designed for selected vehicle models and rearview mirror housing structures, compatibility should be checked carefully before purchase.

For UK customers, right-hand drive vehicle layouts, mirror housings, windscreen sensor covers, model year differences, and trim levels may affect compatibility. The same vehicle model may have different installation structures depending on the year, version, or original factory equipment.

If you are not sure whether a product fits your vehicle, please contact us before placing an order and provide the following information:

• Your vehicle brand
• Your vehicle model
• Your vehicle year
• Your vehicle trim or version, if known
• Whether your vehicle is right-hand drive or left-hand drive
• A clear photo of the front of your original rearview mirror area
• A clear photo of both sides of the rearview mirror housing
• A photo of the windscreen area around the rearview mirror and sensor cover
• Any special installation questions or concerns

These photos help us compare the mirror housing and installation area more accurately. This can reduce the risk of ordering the wrong product and help us recommend the most suitable option where possible.

Please do not send sensitive personal documents. Vehicle photos should only show the parts needed for compatibility checking, such as the rearview mirror area and windscreen sensor cover.

Order Support

If you have already placed an order, please include the following details when contacting us:

• Your order number
• The email address used at checkout
• The product name or vehicle model ordered
• A clear description of your question or issue
• Photos or videos, if they help explain the issue

Providing complete information helps us locate your order and respond more efficiently.

Shipping and Tracking Support

Xplywi currently ships to the United Kingdom only. If you need help with delivery or tracking, please contact us with your order number.

After your order has been dispatched, tracking information will be provided where available. Tracking updates may take some time to appear after shipment, depending on the carrier and logistics system.

For detailed shipping rules, estimated delivery times, processing time, and delivery terms, please visit our Shipping & Delivery Policy.

Returns and Exchanges

Please contact us before returning any item. We need to confirm your order details, return reason, product condition, and return instructions before you send the product back.

Products returned without prior contact may be delayed or may not be accepted if we cannot identify the order or verify that the product meets our return conditions.

When requesting a return or exchange, please include:

• Your order number
• The email address used at checkout
• The reason for the return or exchange
• Photos or videos showing the product condition, if relevant
• Photos of the packaging and accessories, if requested

Please do not send products to our business address without receiving return instructions from our support team. The return address may vary depending on the order situation, product condition, and return reason.

For full return conditions, refund processing time, exchange options, and return shipping responsibility, please visit our Return & Refund Policy.

Warranty and After-Sales Support

If you need after-sales support, please contact us with your order number and a clear description of the issue. For technical issues, photos or short videos can help us understand the problem more accurately.

Our support team may help with basic troubleshooting, app connection questions, installation-related checks, accessory questions, and warranty service where applicable.

Please note that product warranty coverage may not apply to damage caused by incorrect installation, wire cutting, unauthorised modification, forced installation, accidents, water ingress, misuse, or use of incompatible third-party accessories.

For detailed warranty terms, please visit our Warranty & Support Policy.

Installation Questions

If you have installation questions, please contact us before forcing any part into place or modifying any cable. Vehicle-specific dash cams must be installed according to the correct mirror housing and cable connection structure.

We recommend checking the product, accessories, cable type, and installation area before installation. If you are not familiar with vehicle trim removal or wiring, professional installation is recommended.

Please note that some features, such as parking monitoring, may require an additional compatible OBD power cable or hardwire power cable. Parking monitoring is not included with every product configuration.

For more information, please visit our Installation Guide and Product Compatibility Policy.

Important Product Notes

• Xplywi dash cams are aftermarket vehicle accessories designed for selected compatible vehicle models.
• Vehicle brand names and model names are used only to describe product compatibility.
• Xplywi is not affiliated with, sponsored by, or endorsed by any vehicle manufacturer.
• Dash cam WiFi is for local app connection only and does not support remote viewing from another location.
• Rear cameras, where included, are generally intended for interior installation unless the product page states otherwise.
• Some rear cameras are not waterproof and should not be installed outside the vehicle or near the number plate area.
• Parking monitoring may require an additional compatible power cable and may not be included as standard.

Contact Form

You may also contact us through the contact form on this page. Please make sure your email address is correct so that we can reply to you.

When using the contact form, please include your order number if your message is related to an existing order. If your message is about compatibility, please include your vehicle details and upload or send clear photos of your rearview mirror area where possible.

Last updated: May 2026