Installation Guide

Last updated: May 2026

Thank you for choosing Xplywi. This Installation Guide provides general installation information for Xplywi vehicle-specific dash cams and related accessories sold to UK customers.

Xplywi currently sells and ships products to the United Kingdom only. Because many UK vehicles are right-hand drive and may have different mirror housings, windscreen sensor covers, trim levels, and wiring layouts, please check compatibility carefully before installation.

The exact installation steps may vary depending on your vehicle model, product version, selected configuration, camera setup, cable type, and included accessories. Please read this guide carefully before installation.

1. Before Installation

Before starting installation, please check the product, accessories, compatibility, and visible product condition carefully.

Please confirm the following before installation:

• The product matches your vehicle brand, model, and year.
• The product is suitable for your UK right-hand drive vehicle, where applicable.
• The product shape matches your original rearview mirror area or installation position.
• The windscreen sensor cover shape is similar to the product images.
• The selected product configuration or SKU is correct.
• All expected accessories are present.
• The power cable type matches your installation needs.
• The memory card is included if your selected product option includes one.
• The front-only or front and rear camera configuration matches your order.
• The product has no visible damage before installation.
• The rear camera, if included, is suitable for your intended installation position.

If you find missing parts, visible damage, incorrect configuration, or compatibility concerns, please stop and contact us before installing the product.

For customer-reason returns or exchanges, the product must be unused, uninstalled, unmodified, complete, and in a returnable condition. Installed, used, modified, damaged, incorrectly installed, or incomplete products are not eligible for customer-reason returns.

2. Important Safety Notice

Vehicle electronics, wiring, sensors, airbags, and interior trim may be sensitive. Please install the product carefully and avoid damaging your vehicle.

Before installation, please note:

• Turn off the vehicle before connecting or disconnecting cables.
• Do not force any part into position.
• Do not cut, splice, modify, or damage original vehicle wiring.
• Do not block the driver’s view.
• Do not install the product in a position that affects airbags, sensors, or safety systems.
• Keep cables away from pedals, steering parts, airbags, seat belts, and moving components.
• Use proper tools when removing interior trim or covers.
• Ask a professional installer for help if you are not familiar with vehicle electronics, wiring, or interior trim removal.

Xplywi is not responsible for product damage, vehicle damage, installation failure, electrical issues, trim damage, or other losses caused by improper installation, incorrect wiring, forced installation, cable modification, unauthorised repair, third-party accessories, or installation by an unqualified person.

3. Compatibility Check Before Installation

Xplywi dash cams and related accessories are vehicle-specific products. Compatibility may depend on vehicle brand, model, year, trim, rearview mirror housing, windscreen sensor cover, right-hand drive layout, and wiring structure.

Before installation, please check:

• Vehicle brand
• Vehicle model
• Vehicle model year
• Vehicle trim or version, if known
• Right-hand drive layout
• Original rearview mirror area
• Windscreen sensor cover shape
• Installation position
• Product title and compatibility table
• Product images and installation images
• Included accessories and selected configuration

If your original mirror housing, windscreen sensor cover, or installation position looks different from the product images, please stop installation and contact us first.

To help us check compatibility, please provide clear photos of the front of your rearview mirror area, both sides of the mirror housing, and the windscreen sensor cover area.

4. Tools You May Need

Depending on your vehicle and product configuration, you may need basic tools for installation.

Common tools may include:

• Plastic trim removal tool
• Clean microfiber cloth
• Cable clips or cable ties
• Small screwdriver, if required
• Flashlight
• Memory card reader, if needed
• Professional installation tools, if wiring work is required

Please avoid using metal tools directly on delicate vehicle trim, as they may scratch or damage the interior.

5. Check Included Components

Included components may vary depending on the product model, SKU, package version, and selected configuration.

Your package may include some of the following items:

• Dash cam main unit
• Front camera module
• Rear camera, if you selected a front and rear camera version
• Power cable
• Rear camera cable, if applicable
• Memory card, if included in your selected option
• Mounting accessories
• Installation tools, if included
• User guide or installation reference information

Please check your order details and product page to confirm the exact included components. If any important component is missing, please contact us before installation.

Do not assume that every product configuration includes a rear camera, memory card, OBD power cable, hardwire cable, or parking monitoring accessory unless the selected product option clearly states that it is included.

6. Pre-Installation Function Test

Before final installation, we recommend performing a basic function test where possible.

Please check:

• The dash cam powers on normally.
• The memory card is detected, if required.
• The front camera records properly.
• The rear camera works properly, if included.
• The Viidure app connection works properly, if supported.
• The product has no visible damage or abnormal behaviour.

Do not complete final cable routing, mounting, or trim reassembly until the basic functions have been checked. If the product does not power on, does not fit, or appears abnormal, please stop installation and contact us.

7. General Front Dash Cam Installation Steps

The following steps are general instructions. The actual steps may vary depending on your vehicle and product model.

1. Park your vehicle in a safe and well-lit area.
2. Turn off the vehicle before installation.
3. Clean the windscreen and installation area.
4. Check the original rearview mirror area and sensor cover.
5. Remove the original cover carefully if required.
6. Align the Xplywi dash cam or camera housing with the original installation position.
7. Install the product gently and make sure it fits securely.
8. Connect the power cable according to the product design.
9. Route the cable neatly along the original trim or windscreen edge.
10. Make sure the cable does not block airbags, pedals, steering parts, seat belts, sensors, or driver visibility.
11. Start the vehicle and check whether the dash cam powers on properly.
12. Adjust the camera angle if needed.
13. Check the recording function and Viidure app connection if supported.

Do not force the product into place. If the product does not fit correctly, stop installation and contact us for compatibility support.

8. Rear Camera Installation Steps

If you purchased a front and rear dual camera version, your product may include a rear camera and rear camera cable.

General rear camera installation steps:

1. Confirm the rear camera installation position before wiring.
2. Route the rear camera cable from the front dash cam to the rear area of the vehicle.
3. Hide the cable carefully along the roof lining, door seal, or interior trim where suitable.
4. Keep the cable away from airbags, seat belts, moving parts, and sharp edges.
5. Connect the rear camera cable to the dash cam main unit.
6. Install the rear camera inside the vehicle, usually near the rear windscreen area, if suitable for your product model.
7. Adjust the rear camera angle for a clear rear or interior view.
8. Start the vehicle and check front and rear recording.

Unless clearly stated on the product page, the rear camera is designed for interior installation, such as inside the rear windscreen area. It is not waterproof and should not be installed outside the vehicle or near the number plate area.

For rear cameras that support angle adjustment, you may adjust the camera direction according to your installation needs. Some rear cameras can be installed inside the vehicle to record the rear view or interior view, depending on product design and installation position.

9. Power Cable Installation Notice

The power cable type may vary depending on the product model and selected package.

Common power connection options may include:

• Standard plug-in power cable or rain sensor power cable, depending on product design
• Fuse box hardwire cable, if purchased separately or included in the selected package
• OBD power cable, if purchased separately or included in the selected package
• Other compatible power accessories depending on product design

Please check your product page and order details to confirm which power cable is included with your product.

Do not assume that an OBD power cable, hardwire kit, or parking monitoring cable is included unless it is clearly stated in the selected product option or product description.

Incorrect power connection may cause product failure or vehicle electrical issues. If you are not familiar with vehicle power wiring, please ask a professional installer for help.

10. Parking Monitoring Notice

Some dash cam functions, such as parking monitoring or continuous parking recording, may require an additional compatible power cable, hardwire kit, OBD power cable, or other optional power accessory.

Parking monitoring may require an additional compatible power cable and may not be included with every product configuration. An OBD power cable, hardwire kit, or parking monitoring cable is not included as a standard component unless clearly stated on the product page or selected product option.

If your selected product uses a standard plug-in power cable or rain sensor power cable, the dash cam may turn off when the vehicle is turned off and may not record after the vehicle is parked.

Before using parking monitoring, please confirm:

• Whether your product supports parking monitoring
• Whether the required power cable is included in your selected package
• Whether an optional cable must be purchased separately
• Whether the installation method is suitable for your vehicle
• Whether professional installation is required

Xplywi is not responsible for function limitations caused by missing optional accessories that were not included in the purchased product package.

11. Memory Card Installation and Formatting

Some dash cam products may include a memory card, while others may not. Please check your selected product option and order details.

Before using the dash cam, please insert a compatible memory card if required.

General memory card tips:

• Use a high-quality memory card suitable for dash cam recording.
• Make sure the memory card capacity is supported by your product.
• Format the memory card before first use if required.
• Format the memory card regularly to maintain stable recording performance.
• Do not remove the memory card while the dash cam is recording.
• Replace the memory card if recording errors continue after formatting.

Recording issues may be caused by incompatible memory cards, low-speed cards, damaged cards, full storage, formatting errors, locked emergency files, or unstable power supply.

12. Viidure App Connection and WiFi Setup

Some Xplywi dash cam products support local WiFi connection through the Viidure app.

App control means that your phone connects directly to the dash cam’s WiFi for local operation, such as viewing videos, downloading recordings, changing settings, or checking files.

App control does not mean remote viewing from another location. The dash cam does not support remote operation from home or from a different place unless clearly stated on the product page.

General app connection steps:

1. Start the vehicle or power on the dash cam.
2. Make sure the dash cam is turned on.
3. Enable WiFi on the dash cam if required.
4. Open your phone WiFi settings.
5. Find the dash cam WiFi network.
6. Connect your phone to the dash cam WiFi.
7. Open the Viidure app.
8. Follow the app instructions to preview, download, or adjust settings.

If your phone cannot connect, please check whether the dash cam is powered on, whether the correct WiFi network is selected, whether app permissions are enabled, and whether your phone system supports the app.

Please note that some in-car WiFi systems, including CarPlay-related WiFi connections, may conflict with the dash cam WiFi connection. A phone usually connects to one WiFi network at a time, so you may need to disconnect from other in-car WiFi networks before connecting to the dash cam.

App features may vary depending on product model, phone model, operating system, app version, WiFi environment, and device compatibility.

13. Camera Angle Adjustment

After installation, please check the camera view before driving.

Please make sure:

• The front camera has a clear forward view.
• The camera is not blocked by the mirror, cover, windscreen tint, or stickers.
• The image is not tilted too far upward or downward.
• The rear camera, if included, has a clear rear or interior view.
• The camera does not block the driver’s view.

After adjusting the angle, record a short test video and review the footage to confirm that the view is suitable.

14. Testing After Installation

After installation, please test the product before regular use.

Please check:

• The dash cam powers on normally.
• The screen or indicator light works, if applicable.
• The front camera records properly.
• The rear camera records properly, if included.
• The memory card is detected.
• The Viidure app connects properly, if supported.
• The time and date settings are correct.
• The video files can be saved and played.
• The cable routing is safe and neat.

If any function does not work correctly, please contact us with photos or videos before continuing installation adjustments.

15. Common Installation Problems

Product Does Not Power On

• Power cable is not connected properly.
• Vehicle power source is not active.
• Fuse or power connection is incorrect.
• Power cable is damaged or incompatible.
• Installation method is incorrect.
• The vehicle may need to be started before the dash cam receives power.

No Recording or Memory Card Error

• Memory card is not inserted correctly.
• Memory card is not compatible.
• Memory card needs formatting.
• Memory card is damaged.
• Storage is full or locked files occupy too much space.
• Power supply is unstable.

Rear Camera Not Displaying

• Rear camera cable is not fully connected.
• Rear camera cable is damaged or pinched.
• Rear camera is not compatible with the selected product.
• The product setting needs adjustment.
• The selected product configuration may not support rear camera recording.

Viidure App Cannot Connect

• Dash cam WiFi is not enabled.
• Phone is connected to the wrong WiFi network.
• App permissions are not enabled.
• Phone system or app version is incompatible.
• Dash cam is not powered on.
• The phone is connected to another in-car WiFi network.
• Mobile data or smart network switching may interfere with the local WiFi connection.

Parking Monitoring Does Not Work

• The selected product configuration may not include parking monitoring support.
• The required OBD or hardwire power cable may not be included.
• The product may be using a standard plug-in or rain sensor power cable that turns off after the vehicle is switched off.
• The parking monitoring setting may not be enabled.
• The power connection may be incorrect.

16. When to Stop Installation

Please stop installation and contact us if:

• The product does not fit your vehicle.
• The product shape is different from your original installation area.
• You are unsure how to connect the power cable.
• The cable routing may affect airbags or safety systems.
• The product appears damaged before installation.
• Accessories are missing from the package.
• You are not confident about removing interior trim or wiring.
• The rear camera installation position is unclear.
• You are unsure whether parking monitoring requires an additional cable.

Continuing installation when the product is not compatible or when the wiring is uncertain may cause product damage, vehicle damage, unsafe installation, or loss of return eligibility for customer-reason returns.

17. Professional Installation Recommendation

We recommend professional installation if the product requires wiring, interior trim removal, hardwire connection, OBD connection, rear camera cable routing, or advanced setup.

A professional installer may help reduce the risk of:

• Incorrect wiring
• Loose cable connection
• Trim damage
• Airbag interference
• Power supply issues
• Improper camera angle
• Unsafe cable routing

Installation fees charged by third-party installers are the customer’s responsibility unless otherwise agreed in writing.

18. Installation Support

If you need installation support, please contact us before making further installation changes.

To help us support you faster, please include:

• Your order number
• Your product model or product link
• Your vehicle brand, model, and year
• Your vehicle trim or version, if known
• Clear photos of the original rearview mirror area
• Clear photos of both sides of the rearview mirror housing
• Clear photos of the windscreen sensor cover area
• Photos of the installed product, if already installed
• Photos of the cables and accessories
• A short video showing the issue, if applicable
• A clear description of the problem

Clear photos and videos help us understand the issue and provide more accurate guidance. Customer-submitted photos and videos are used only for compatibility checks, installation support, order service, warranty support, returns, refunds, exchanges, or after-sales assistance. We do not use customer-submitted photos or videos for advertising or public marketing without your consent.

19. Installation Disclaimer

This guide provides general information only. It may not cover every vehicle model, product version, wiring method, or installation situation.

Customers are responsible for checking compatibility, following instructions, using proper tools, and installing the product safely.

Xplywi is not responsible for damage or loss caused by improper installation, incorrect wiring, misuse, unauthorised modification, cable cutting, forced installation, third-party accessories, vehicle incompatibility, or failure to follow instructions.

Nothing in this guide limits any consumer rights that cannot be excluded under applicable UK consumer protection laws.

20. Contact Us

If you have questions about installation, compatibility, wiring, app setup, memory card use, rear camera setup, parking monitoring, or product support, please contact us:

Email: support@xplywi.co.uk
Phone / WhatsApp: +86 133 6005 6056
WhatsApp: https://wa.me/8613360056056
Customer Support Language: English
Service Area: United Kingdom only

Business Address:
Shenzhen Zhixia Technology Co., Ltd.
Rm 518, Bldg 2, Shajing Subdistrict,
Minzhu Ave, Sha'er Community, Bao'an District,
Shenzhen, Guangdong Province, 518104, China

This business address is provided for company identification and customer transparency. Please do not send returns to this address unless our support team has confirmed the return instructions for your order.

Customer support is provided in English. We usually respond within 1–2 business days.

21. Related Policy Pages

Please also review the following pages for more information about our service terms:

• Contact Us
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